The UPS Specialist performs intermodal operations for REMPREX-supported rail terminals, including customer service for truck drivers, Gate inspections, inventory inspections, and UPS manifest monitoring, tracking, and updating. The UPS Specialist role requires an individual with excellent customer service skills to communicate with and support UPS truck drivers and dispatchers that require assistance. Depending on the type of operations performed, the individual periodically needs to perform work outdoors.
Responsibilities
The UPS Specialist is responsible for verifying the accuracy of all UPS arrivals in accordance with the provided UPS manifest, and providing timely communication with the client and customer regarding any errors or exceptions that may result in a UPS failure. The role requires an individual to work at an intermodal terminal to support rail operations.
The scope of the role includes, but is not limited to, the following procedures and tasks:
* Operations reporting, including generating and distributing reports
* Running TSS commands and monitoring OASIS dashboards to verify accurate arrivals, errors, and exceptions
* Providing status updates to the client and customer regarding any errors or exceptions that do not match the provided UPS manifest
* Notifying service partners of any unit exceptions, damage, unit stencil issues, for repair
* Automated Gate processing, which involves data entry on a computer for each unit that enters or exits an intermodal terminal
* Manual Gate processing, which involves processing transactions outside on a handheld device for each unit that enters or exits an intermodal terminal
* As needed, yard checks to confirm the existence and locations of units and chassis, which involves driving in the intermodal terminal
* Information verification on a unit that enter or exit an intermodal terminal
* Vehicle damage inspections
* Driver identity verification
* Driver registration
* Inventory management to ensuring the availability of working equipment
* Accurate and efficient transaction processing to maintain safety and compliance in the intermodal terminal
Requirements
The UPS Specialist role requires the following qualifications:
* High School Diploma or equivalent
* Working knowledge of the intermodal industry, preferred
* Ability to work in an outdoor environment subject to traffic, dust, weather, and other elements
* Valid driver's license and a clean driving record
* Proven ability to maintain confidential information
* Excellent customer service skills, as well as pleasant and professional interpersonal skills
* Ability to accurately perform arithmetic computations to perform job duties sufficiently
* Detail-oriented work ethic, exhibiting the highest level of professional accuracy
* Ability to work collaboratively in a team environment
* Ability to meet deadlines and performance goals
* Working knowledge of Microsoft Office Suite, including specific knowledge of Word and Excel
* Working knowledge of office machines, including, but not limited to, computers, fax machines, printers, and multi-line telephones
* Ability to pass and maintain certifications or proficiencies in the following areas:
* eRAILSAFE Certification
* Permanent Employee Registration Card (PERC), applies to Illinois (IL) only
* REMPREX and Client Safety Rules and Regulations
Physical
To perform the essential functions of this job, an employee must meet the physical demands in this job description. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, talk, and hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, feel, and reach. The employee must be able to stand for periods of eight hours or more, and must have the ability to lift up to 40 pounds. Specific vision abilities required by this job include the ability to adjust focus. The individual must be able to work in an outside environment in various weather conditions, such as rain, snow, and heat, for long durations of time, up to and including an entire shift.
Hours
This role is a full-time position with non-standard work hours, working overnight and weekends.
Work Environment - Hodgkins, IL 60525
The UPS Specialist works at an intermodal terminal in an office or outside environment. The position can require long periods of sitting and viewing computer screens, as well standing and working outside. Occasional bending, reaching, walking, and carrying can occur.
Because the role requires the individual to work on-site at an intermodal terminal, the UPS Specialist must possess company-issued personal protective equipment (PPE) and applicable licenses, as well as follow on-site safety guidelines.
What We Offer
- Competitive compensation & a comprehensive benefits package that includes medical, dental, vision, life, disability, flexible spending, 401k + match and more!
- Paid Time Off
- Tuition Reimbursem*nt
- Employee Assistance Program
- Employee Referral Program
- A diverse & inclusive company culture that offers genuine teamwork
Ready to build your career with an industry leader?
REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today!
If this role isn't what you're looking for, please consider other open positions.
Selection Guidelines
This position requires a formal application, rating of education and experience, oral interview, and reference check. Additionally, it may require job related tests. The duties listed in this job description are only examples of the various types of work that the UPS Specialist might be required to perform. The omission of a statement of duties does not exclude it from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change as the needs of the employer and job change.
IND1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
