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Altafiber (formerly Cincinnati Bell) is a regional telecommunications service provider based in Cincinnati, Ohio, United States. It provides landline telephone, fiber-optic Internet and IPTV services.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Altafiber:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Altafiber?
2.77 out of 5 1,375 ratings
Thank you!
Problems in the last 24 hours in Cleves, Ohio
The chart below shows the number of Altafiber reports we have received in the last 24 hours from users in Cleves and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Altafiber. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Altafiber users through our website.
Internet (62%)
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Wi-fi (14%)
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Total Blackout (8%)
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TV (7%)
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E-mail (5%)
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Phone (5%)
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Live Outage Map Near Cleves, Hamilton County, Ohio
The most recent Altafiber outage reports came from the following cities:Cincinnati, Burlington, Erlanger, Harrison, Dearborn County, Florence, Lawrenceburg and Edgewood.
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| City | Problem Type | Report Time |
|---|---|---|
 Cincinnati | Internet | |
| Cincinnati | Internet | |
| Cincinnati | ||
| Cincinnati | Internet | |
| Cincinnati | Internet | |
| Cincinnati | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Altafiber Issues Reports Near Cleves, Ohio
Latest outage, problems and issue reports in Cleves and nearby locations:
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell Still not working on multiple channels. CC is on in LGTV, Fioptics remote now wants a password for settings.
- iamdjfresh (@iamDJFRESH) reported fromCity of Forest Park, Ohio
I’m so tired of @altafiber i need a new internet service provider… it’s too much of a hassle dealing with them and they never listen to their customers…
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell It WAS set up. Mysteriously disappeared today. Happens every so often. Problem is likely on your end.
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell This is an ADA issue!
- Cincy Sports Dad (@KKuhl94) reported fromBridgetown North, Ohio
What a ******* joke. 2 weeks into @altafiber and already having issues. Can’t use ESPN bc they are strictly with Spectrum who I just left bc it was so ******* expensive
- Mike Franxman (@mfranx33) reported fromEdgewood, Kentucky
What’s up with the horrible lagging in the @altafiber tv? It’s been a week now and I’m done being patient. Anyone having issues with @GetSpectrum ? Time to switch?
- Ben Flick (@benflick) reported fromPleasant Run, Ohio
After over 48 hours of the internet being out (s/o @CincyBell), I’ll never take having working internet for granted again.
- No BS (@lovinparentsof5) reported fromDelhi, Ohio
@SignyCullen @Local12 I agree I am in Delhi township @CincyBell you suck FIX IMMEDIATELY
- Ron Tekulve (@RonTekulve) reported fromHarrison, Ohio
@CincyBell - Why do we not have Big 10 Network in our Fioptics Cable System?
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell Closed-captioning is down on my Fioptics TV.
- Paul Bradford (@GhostGuyPaul) reported fromNorthgate, Ohio
If you or a relative has a @CincyBell landline you NEED to activate “Call Reveal”. Call your local store to find out how to set it up. Scammers are on the prowl and Call Reveal can help stop them getting through. #PSA
- Liz Hiles (@mirletaliz) reported fromCincinnati, Ohio
@altafiber All devices. When I check everything on the app, the speed is great and everything looks the way it should, but I’m none of my devices are working right. I keep getting “internet is unstable” messages and it drops in the middle of me doing things. I’ve even been booted from mtgs
- Bryan Sherman (@bshermcincy) reported fromCincinnati, Ohio
In general I like @altafiber, but they're STB sucks. Like really bad. Dropping during Bengals game adding insult to injury
- Steve (@AghotteS) reported fromHarrison, Ohio
So I get Altafiber fiber optics internet today & they tell me I can have free TV for 2 years. However today they inform me I do have to pay the taxes on their TV service which is $35 per month. Apparently free isn't what it used to mean when I was younger
- Liz Hiles (@mirletaliz) reported fromCincinnati, Ohio
Dear @altafiber, IDK what the issue is, but I’ve done every reboot possible and I’ve NEVER had as much trouble with an “unstable” network as I have the last 2 weeks! #fixit! I pay too much for this nonsense for it to not work right! I’m one person!
- Zilcher (@K_Zero78) reported fromCincinnati, Ohio
@CincyBell so you guys cancelled my service without my knowledge or ok, no phone call, no email, the bill was auto paid every month. Now i have no internet and have to take a half day off work tomorrow to wait on you guys Can’t thank you guys enough for the inconvenience! #BS
- Ron Tekulve (@RonTekulve) reported fromHarrison, Ohio
@CincyBell Yea I’m sorry! I’m a idiotBeen a rough couple of daysSorry!!! Love your service
- Edward Kosack (@ekosack) reported fromCincinnati, Ohio
Will @altafiber issue credits on our bills for a prolonged outage? Prices go up and quality of service goes down. Not impressed.
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell @FreeformTV Fioptics TV is having a problem with CNN....
- Paul Bradford (@GhostGuyPaul) reported fromHarrison, Ohio
@CincyBell I can only imagine that having fiber would make a HUGE difference with working from home or trying to set up a home business but only the roads around me have it while I’m stuck with your copper service
Altafiber Issues Reports
Latest outage, problems and issue reports in social media:
- Kendall Clark (@BigJazz1980) reported
@CincyBell getting ready to loose a customer
- kelli Heller (@sweettweeter67) reported
@CincyBell I canceled my service 3weeks ago because it went out everytime it rained 9r snowed & was waiting on box 2 send equipment back. I get a call 2 pay bill?
- some guy online (@majorstoney) reported
Nothing like @Ask_Spectrum making you wait 2 days for a tech to come out and when they finally come out they don’t fix the issue, tell you they will escalate and then don’t follow through and make me wait ANOTHER 2 days for a tech. @CincyBell is looking real good right about now.
- Jonathan aka Siran (@_jomos_) reported
@CincyBell is your internet down right now? Because I’m currently getting 0.31 down of the 50 we’re paying for.
- William Garbage (@omgbsdude) reported
@CincyBell Tv/internet has been down for 24 hours outside of Falmouth. Wasted 2 hours last night troubleshooting everything here to learn it's out in the area with no info whatsoever about what's going on.
- Paul Bradford (@GhostGuyPaul) reported
Holy ****! @GetSpectrum wants to charge me $80 for just internet. Looks like I’m switching to @CincyBell
- Miguel D™ (@Mik3Richardson) reported
@CincyBell are you all having network trouble ?? The past 3 days my internet has gone out about 4-7 times an hour.
- S (@him8nencegal) reported
@onlinesavant @CincyBell I swear...I’m shaking angry!! My bill swings $40 a month, for nothing!! I hate paying for that ****.
- President-Elect Ed York (@ed_york1) reported
@CincyBell terrible customer satisfaction... Lying and deceptive practices, sign a customer up with a promised rate for 3 years Anna then raise the prices 😠
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell This is an ADA issue!
